Below is contact information for our retail locations.
To use this service, please create an account online and choose curbside pickup during checkout.
Arrive at our shop within your scheduled pickup window and park in one of the designated spots (look for the green signs).
One of our helpful staff will be with you momentarily. Please have your ID and money ready to retrieve and pay for your order.
You may also save time and pay ahead using our contactless payment method.
During online checkout, you will also have the option of providing your mobile number to receive text updates on your order. Using this service may speed up the pickup process, as you can also let us know when you have arrived.
We very occasionally sell seeds at special events. Please follow our social media to stay up-to-date on launches and other brand announcements.
Our retail locations do sell clones. Please visit the shop to learn more.
We are available exclusively in licensed dispensaries in California, Arizona and medically in Florida.
You can find a local shop, and place orders, through our store locator:
Unfortunately, counterfeiters have become very skilled at replicating our packaging and vape hardware. Because of this, we are unable to tell from photos alone if your item is authentic or fake.
The only way to know for sure if your product is the real deal is to purchase from a licensed dispensary in California, Arizona or Florida.
Proceed with caution when handling cannabis products of unknown or questionable origin.
Sometimes oil collects outside of the reservoir and limits airflow. We recommend holding the AIO upright and warming in the palm of your hands for a few minutes. This should help loosen the oil.
Please note, exposing your AIO to extreme conditions, such as intense temperatures, submerging it in water, dropping it from heights, extreme elevation changes, may damage your vape beyond function.
Our oil stays as true to the flower as possible. The terpenes and cannabinoids in your cart are the exact ones found in the plant—just concentrated. There are absolutely zero additives; it’s pure cannabis through and through, delivering the same experience as smoking the flower, only more potent.
The color of pure cannabis oil can vary from batch to batch. As long as the flavor is still good, there should be no issue. If the oil is dark and tastes off, then it may be an indication of oxidation, which can happen with aged oil, and should not be consumed. Products have a best use date that you can reference but storage conditions may impact product quality.
It's completely normal for the oil reservoir to look half-full through the window—this happens because the oil absorbs into the wick. Rest assured, these devices are carefully measured by weight, ensuring you receive the correct amount of product.
Placing the device upright may allow some of the oil to settle back into the reservoir, but most will remain saturated in the wick.
We do not recommend consuming any cannabis product past its expiration date. Quality and potency deteriorate over time.
We take great pride in our products and aim for your complete satisfaction.
If a product doesn’t meet your expectations, we recommend first contacting the dispensary where you made your purchase. As the point of sale, they usually have their own return policy and can often resolve issues most efficiently.
However, if you’ve already contacted the dispensary and your issue remains unresolved, we will do our best to help. Please reach out to us at cs@connectedca.com. Due to strict cannabis regulations around these matters, we appreciate your patience and understanding as we work to assist you.
For Connected merchandise issues, please reach out to cs@connectedca.com.
For Alien Labs Apparel merchandise issues, please use the contact information located in your order confirmation email, or reach out to the team on Instagram at @alienlabs2069.
Below are our only official brand accounts. Any account with a different spelling is not affiliated with us and is likely an imposter.
We do not use Telegram or Wickr, and we will never DM you to sell products.
Please stay vigilant and avoid fake pages, especially those with Telegram links in their bio. If an offer seems too good to be true, it probably is.
If you can’t find our account as listed below, it may be suspended or shadowbanned. Don’t worry—we’ll be back soon!
@connected.cannabis - Connected main account
@connected.merch - Connected Apparel
@counts - Caleb Counts, Confounder & CEO of Connected
@theconnectedca - Connected main account
BlueSky
ConnectedCannabis.bsky.social - Connected
Thanks for your interest in joining the team! You can find available positions on our Careers Page.
We also encourage you to follow us on LinkedIn for the latest career opportunities.
We can sell wholesale to retail license-holders in California and Arizona. If this applies to you, please reach out to cs@connected.com with your shop or delivery service information and we will connect you with a representative from our Sales Team.
Cannabis is a plant containing various compounds, including both THC and CBD. CBD (cannabidiol) is a non-psychoactive compound known for its potential therapeutic benefits, while THC (tetrahydrocannabinol) is psychoactive and responsible for the "high" sensation. Our strains are heavy on the THC.
Cannabis and hemp come from the same plant species, Cannabis sativa, but differ in THC content. Hemp contains 0.3% THC or less, making it non-psychoactive, while cannabis has higher THC levels, producing psychoactive effects. Cannabis, although classified as a federally controlled substance, is legal within the states where we cultivate and offer our products for sale whereas hemp is considered legal in accordance with the Agriculture Improvement Act of 2018 also referred to as the “Farm Bill .” We only sell state regulated and legal cannabis products, which is why you will find our products only in state cannabis licensed dispensaries.
THCa is a naturally occurring cannabinoid found in all cannabis plants. When heated, THCa converts into THC, which produces the psychoactive effects associated with cannabis. The THCa listing on the label reflects the amount of naturally occurring THCa in the flower. We do not spray our products with THC or other additives; all cannabinoids and terpenes found in our products are naturally produced by our plants.
