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FAQ

  • How do I contact my local Connected dispensary?
  • How does curbside pick-up work at the Stockton location?
  • Do you sell seeds or clones?
  • Where can I find Connected products?
  • How do I know if my pickup is legit? / How can I identify counterfeit products?
  • My AIO is clogged. What should I do?
  • Are there any additives in your AIOs/carts?
  • The oil in my AIO/cart is very dark. Is the oil still okay?
  • The oil in my AIO only appears to be half-full through the reservoir window. Is my device under-filled?

Connected Dispensary Questions

How do I contact my local Connected dispensary?

Below is contact information for our retail locations.

  • Connected Sacramento
    • 2831 Fruitridge Rd E
    • Sacramento, CA 95820
    • 916.475.1857
    • Hours of operation: 9am-9pm (Mon-Wed), 8am-9pm (Thurs-Sun)
  • Connected Stockton
    • 678 N Wilson Way #1A
    • Stockton, CA 95205
    • 209.307.6677
    • Hours of operation: 9am-8pm (Mon-Wed), 8am-8pm (Thurs-Sun)
  • Area 41 (Connected San Francisco)
    • 5234 Mission St
    • San Francisco, CA 94112
    • 415.769.5001
    • Hours of operation: 9am-9pm Daily

How does curbside pick-up work at the Stockton location?

To use this service, please create an account online and choose curbside pickup during checkout. 

Arrive at our shop within your scheduled pickup window and park in one of the designated spots (look for the green signs). 

One of our helpful staff will be with you momentarily. Please have your ID and money ready to retrieve and pay for your order. 

You may also save time and pay ahead using our contactless payment method.  

During online checkout, you will also have the option of providing your mobile number to receive text updates on your order. Using this service may speed up the pickup process, as you can also let us know when you have arrived.

Do you sell seeds or clones?

We very occasionally sell seeds at special events. Please follow our social media to stay up-to-date on launches and other brand announcements.

Our retail locations do sell clones. Please visit the shop to learn more.

Connected Product Questions

Where can I find Connected products?

We are available exclusively in licensed dispensaries in California, Arizona and medically in Florida. 

You can find a local shop, and place orders, through our store locator:

Alien Labs Store Locator

Connected Store Locator

How do I know if my pickup is legit? / How can I identify counterfeit products?

Unfortunately, counterfeiters have become very skilled at replicating our packaging and vape hardware. Because of this, we are unable to tell from photos alone if your item is authentic or fake.

The only way to know for sure if your product is the real deal is to purchase from a licensed dispensary in California, Arizona or Florida. 

Proceed with caution when handling cannabis products of unknown or questionable origin.

My AIO is clogged. What should I do?

Sometimes oil collects outside of the reservoir and limits airflow. We recommend holding the AIO upright and warming in the palm of your hands for a few minutes. This should help loosen the oil.

Please note, exposing your AIO to extreme conditions, such as intense temperatures, submerging it in water, dropping it from heights, extreme elevation changes, may damage your vape beyond function. 

Are there any additives in your AIOs/carts?

Our oil stays as true to the flower as possible. The terpenes and cannabinoids in your cart are the exact ones found in the plant—just concentrated. There are absolutely zero additives; it’s pure cannabis through and through, delivering the same experience as smoking the flower, only more potent.

The oil in my AIO/cart is very dark. Is the oil still okay?

The color of pure cannabis oil can vary from batch to batch. As long as the flavor is still good, there should be no issue. If the oil is dark and tastes off, then it may be an indication of oxidation, which can happen with aged oil, and should not be consumed.  Products have a best use date that you can reference but storage conditions may impact product quality.

The oil in my AIO only appears to be half-full through the reservoir window. Is my device under-filled?

It's completely normal for the oil reservoir to look half-full through the window—this happens because the oil absorbs into the wick. Rest assured, these devices are carefully measured by weight, ensuring you receive the correct amount of product.

Placing the device upright may allow some of the oil to settle back into the reservoir, but most will remain saturated in the wick.